24/7 Refuge Support

24/7 Family Violence Support – We’re Here Anytime You Need Us

At Code Purple, we understand that family violence can happen to anyone, at any time. That’s why we’re here for you, day or night, 365 days a year. Whenever you reach out, we’re ready to listen, support, and help you find safety.

You're Never Alone – We’re Here to Help

Family violence is never okay, and everyone deserves to feel safe at home, no matter your age, gender, sexuality, or background. Whether you’re at a crossroads or just seeking advice, we are here to help you explore your options, assess your risks, and connect you to services that are tailored to your unique needs. We offer extra support for people with disabilities and those from non-English speaking backgrounds, ensuring that everyone can access the help they need.

Reach Out Anytime – We're Ready When You Are

You don’t have to face this alone. Whether you contact us by email, phone, or our live web chat, a specialist will work with you to ensure your safety. Whether you choose to stay in your relationship or are ready to leave, we’ll help you take the next steps at your own pace. From crisis accommodation to legal support, we’ll be by your side every step of the way.

How We Can Support You

When you reach out to us, a family violence specialist will:

  • Assess your safety and help you create a plan.
  • Assist with safety measures, such as crisis accommodation, when necessary.
  • Connect you to legal and counseling services.
  • Help you access ongoing local support.

For Non-English Speakers

If English isn’t your first language, we can arrange a telephone interpreter to make sure you’re heard and understood. Simply provide your phone number, your preferred language, and a safe time to call.

Live Web Chat Support – Discreet and Safe

From 9am to midnight, Monday to Friday, you can speak with a family violence specialist via our anonymous live web chat. You’re just one click away from support. If you need to end the conversation quickly, simply press the QUICK EXIT button, and the chat will instantly close, directing you to a safe webpage.

Your Privacy Matters

At Code Purple, we’re committed to keeping your information private and confidential. We respect your privacy and work to ensure that you feel safe and secure when seeking help.

If you or someone you know is in immediate danger, please call 000. You don’t have to go through this alone – we are here for you, anytime.